Returns and Refunds

Norstone Samples

Returns and Refunds Policy

Returns

  • Norstone samples are provided free of charge and cannot be returned or refunded for any reason.
  • If the sample does not meet your colour preference and you choose not to order, returns and refunds are not accepted.
  • If you no longer require the sample simply discard it in the garbage.

Refunds (if applicable)

  • Norstone samples are provided free of charge and cannot be refunded.
  • Shipping cannot be refunded once you receive the sample.
  • If Norstone has sent you the wrong colour, we will send you the correct colour at no extra cost.
  • If the sample arrives broken and you cannot use it to present then we will send you a new one upon your request at no extra cost. Please contact us at sales@norstone.com.au.

Shipping

  • Norstone samples are posted using Australia Post.
  • Average delivery time is 3-5 working days from the day after your order.
  • Contact us if you have not received your samples after 5 business days.