Returns and Refunds Policy
- Norstone samples are provided free of charge and cannot be returned or refunded for any reason.
- If the sample does not meet your colour preference and you choose not to order, returns and refunds are not accepted.
- If you no longer require the sample simply discard it in the garbage.
Refunds (if applicable)
- Norstone samples are provided free of charge and cannot be refunded.
- Shipping cannot be refunded once you receive the sample.
- If Norstone has sent you the wrong colour, we will send you the correct colour at no extra cost.
- If the sample arrives broken and you cannot use it to present then we will send you a new one upon your request at no extra cost. Please contact us at [email protected]
- Norstone samples are posted using Australia Post.
- Average delivery time is 3-5 working days from the day after your order.
- Contact us if you have not received your samples after 5 business days.